Refund policy

Refund policy

At Lovereformer, we are committed to providing high-quality Pilates reformers and equipment and ensuring your satisfaction with your shopping experience. If you are not completely satisfied with your purchase, you can follow our return and cancellation policies outlined below.

1. Order Cancellation

  • Before Shipment: You can cancel your order free of charge before it is shipped.

  • After Shipment: If you cancel your order after it has been shipped due to customer reasons, you will be responsible for partial shipping costs.

  • Custom Orders: Custom orders cannot be canceled once confirmed due to the special nature of the products.

2. Return Timeframe

  • You have 30 days from the date of delivery to request a return.

  • Return requests must be made within 30 days, and any requests beyond this period will not be processed.

3. Return Conditions

  • The product must be in new, unused condition, undamaged, and in its original packaging with all accessories.

  • Custom orders are non-returnable.

  • For returns, customers must provide the order number, product images, and other necessary details to help us process the return efficiently.

  • Returns due to customer reasons will require the customer to bear the return shipping costs.

  • Returns due to product quality issues will be covered by LoveReformer, including the return shipping costs.

4. Refund Process

  • Please contact our customer service team at support@lovereformer.com within 30 days of purchase to request a return. Please provide your order number, return reason, and product images.

  • Upon confirmation, we will provide return instructions and address details. Once the returned product is received, we will process your refund within 5-7 business days.

  • Refunds will be issued to the original payment method used for the purchase.

5. Non-Returnable Items

  • For health and hygiene reasons, the following items are non-returnable and non-refundable:

    • Opened seat cushions, springs, and other accessories.

    • Customized or personalized items.

6. Exchange Policy

  • If you receive a damaged or incorrect product, please contact us immediately. We will provide a free exchange service.

  • Exchange requests must be made within 30 days of receiving the product.

7. Return Address

  • Return items should be mailed to the following address: After your return request is approved, our customer service team will send you the detailed return address.

8. Important Notes

  • Please ensure that you use a traceable shipping service for returns. We are not responsible for lost or damaged return packages.

  • Refunds will be processed after we receive and inspect the returned product. Processing time is typically 5-7 business days.

9. Contact Us

  • If you have any questions about returns, please feel free to contact our customer service team:

Thank you for choosing LoveReformer. We strive to ensure your satisfaction with every purchase!